Frequently Asked Questions

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GLIMMR makes home cleaning simple, reliable, and stress-free in the West Valley of Phoenix, AZ.

• Call us at (480) 323-0915 to book your cleaning.
• We’ll schedule your initial deep cleaning at a time that works best for you.
• For weekly or bi-weekly service, you’ll get the same day, same time, and the same cleaner—every time.
• Sit back while we make your home shine from top to bottom!
   

There are no contracts—just consistent, high-quality service. Every cleaning is backed by our satisfaction guarantee. If something’s not right, contact us within 24 hours and we’ll fix it.

We are a fully insured cleaning service, providing you with peace of mind for all the work we perform in your home. Your satisfaction is our priority—if any area wasn’t cleaned to your expectations, simply let us know within 24 hours, and we’ll promptly make it right.

Yes! We use eco-friendly, non-toxic products as our standard, and when extra power is needed, we use our professional-grade steam machine instead of harsh chemicals. If you're looking for a safe and effective green cleaning solution, we've got you covered—no compromises.

GLIMMR proudly provides professional home cleaning services throughout the West Valley of Phoenix, AZ. Our service areas include:

• El Mirage
• Glendale
• Peoria
• Phoenix (West & Central)
• Sun City
• Sun City West
• Surprise
• Vistancia
• Youngtown
• Litchfield Park
• Goodyear
• Avondale
• Scottsdale
   

If your location isn’t listed, give us a call at (480) 323-0915—we’re happy to check the distance and do our best to accommodate you!

Tips are never required, but always appreciated by our hardworking technicians! If you’d like to leave a tip, here are two easy ways:

• Cash Tip: Hand it directly to your cleaner at the time of service.
• Credit Card Tip: Call our office to add a tip to your card—100% of it goes to your cleaner on payday.
   

Thank you for supporting our team!

Each cleaning is handled by 1–2 of our trained professionals, depending on the size and needs of your home. We assign a dedicated cleaner or small team to ensure consistent, detailed service every time—so you always know who’s caring for your space and exactly what to expect.

Yes—we bring everything needed to clean your home from top to bottom, including our own commercial-grade tools, vacuums, and sanitized equipment. You don’t need to provide a single thing—not even a trash can or toilet brush.

To ensure the highest level of hygiene and prevent cross-contamination, we thoroughly clean and disinfect all our equipment between every job. For bathroom cleaning, we take extra precautions:

• Toilets are cleaned using disposable Clorox ToiletWand heads, which are used once and then discarded.
• We never use microfiber cloths in bathrooms. Instead, we clean all bathroom surfaces with paper towels only—so you’ll never see a bathroom rag reused in any other part of your home.
   

Our process is designed with your health and peace of mind in mind. If you have any special product requests, just let us know—we’re always happy to accommodate when possible.

We focus on thorough house cleaning inside your home, but there are a few tasks we typically don’t include as part of our standard service. Some of these can be done for an additional fee—just ask!

We do not normally:

• Wipe light bulbs or glass fixtures
• Put away dishes
• Clean chandeliers
• Move or lift items over 25 lbs
• Use more than two steps on a step stool
• Handle biohazards like mold, blood, or bodily fluids
• Remove large amounts of trash or debris (hoarding situations)
• Clean animal waste or litter boxes
• Deal with insects, rodents, or droppings
• Dust walls 
• Clean garages
• Clean inside cabinets or drawers (except during move-in/move-out cleanings)
   

If you need any of these services, please let us know—some can be arranged for an extra fee. We’re happy to discuss what works best for your home!

We understand every home and schedule is different. That’s why we offer flexible cleaning options tailored to your needs. Simply let us know which rooms you want cleaned, and we’ll customize your service—and pricing—accordingly. Just reach out to discuss your preferences!

To reschedule or cancel your cleaning appointment, please contact us by email at glimmrllc@gmail.com or call us at (480) 323-0915 during business hours (7:00 a.m. – 5:00 p.m., Monday through Friday).

One-Time Cleanings:
A 50% non-refundable deposit is required at booking to reserve your time slot. This deposit will be applied toward your service fee. A valid credit card is required—no exceptions.

Rescheduling, Cancellation, or Skipping Policy:
Because our cleaners plan their schedules and rely on your appointment for their pay, we have a strict cancellation policy to protect their time and income.

• If you reschedule, cancel, or skip your cleaning less than 48 hours before your appointment, a cancellation fee of 100% of the scheduled service cost will apply.
• If you reschedule or cancel more than 48 hours in advance, no fee will be charged.
• If you are a recurring client and skip or cancel multiple times, your service rate may be adjusted for your next cleaning to reflect the change in scheduling frequency.
   

Repeated Changes:
If you reschedule, cancel, or skip more than two times within a year, we may need to reassign your regular time slot to another client on our standby list. Our cleaners depend on consistent, year-round work, so we appreciate your understanding.

Delays and Access Issues:
If you require a specific appointment time and cause our cleaners to wait to access your home or business, an additional fee may be charged to cover their lost time.

Holiday Scheduling:
For cleanings scheduled during holiday weeks, we require at least two weeks’ notice to reschedule or cancel without a fee. Cancellations or changes made less than two weeks before your appointment will incur a 100% cancellation fee.

Monday Cleanings:
For appointments on Monday, cancellations or reschedules must be made by the preceding Friday to avoid fees.

Note:
50% of all cancellation fees go directly to the cleaning professional(s) assigned to your service as compensation for their scheduled work.

Thank you for understanding—this policy helps us keep our team fairly compensated and your cleaning schedule reliable.

No problem at all! Just let us know how you'd like us to access your home when you book your service. Many clients provide a door code, leave a key in a lockbox, or hide a key in a secure spot. Our cleaners are trustworthy professionals who will ensure your home is locked up safely when the job is done.

Absolutely! We’re happy to customize your cleaning to fit your specific needs. Just let us know what you'd like done—many extras can be added for an additional fee, and we’ll do our best to tailor the service to your home and budget.